3939 Duke Of York Blvd Mississauga ON L5B 4N2
Going here was one of the worst experience of my life and I'm writing this review to warn future clients. I made an appointment at Spa Aqua for a Brazilian wax. The trouble started before I had even made it to the spa, as I was walking to the spa about 10-15 min before my appointment I received a phone call from the spa saying that they were running behind with the appointments that day due to the weather and if it would be okay to push my appointment back an hour. Since I had the day free I said it would be fine. I arrived at the Spa 10 minutes before my appointment and was told to sign in and I would be seen shortly. It was not till over 30 minutes after my rescheduled appointment that I was finally taken into the room to have my service! Now when I first arrived I was introduced to the women who would be performing my wax, and told that she was just finishing up with another client and would be with me shortly. At the same time there was a hair dresser down stairs who was waiting for the colour to set for her client. To my surprise the person waiting for me in the room was not the esthetician that I was first introduced to, but the hair dresser from earlier. I was confused and had a gut feeling that told me to leave, but I figured she must know what she was doing otherwise why would they allow her to do something as sensitive as a Brazilian wax....I should have gone with my gut instinct. I have gotten many Brazilian waxes, but unfortunately the lady who normally does mine was on vacation and since I was in the area I decided to try these guys out. From the start I could tell this women had no idea what she was doing. The wax was way to hot and even after repeatedly tell her so she didn't seem to get the point. She also went over the same are over and over and over again which for anyone who knows waxing, knows this is a complete no no. Also during the wax, the lady who was in the room before knocked on the door as she forgot her coat, and instead of giving me a towel or something to cover myself she just opened the door! After about 30 min of agony she says she's all done, FINALLY I thought, then I get down and look and not only is most of the hair still there the work is patchy and I'm burt...badly burnt. I look up and say okay, and with tears in my eyes get dressed and go down to pay. At $50 plus tax I felt like I was being robbed but was too nice to say anything. Luckily my boyfriend isn't, and went back later to get my money back because he was furious when he saw what they had done to me. This may be a long post but I write it as a warning....avoid this place at all costs unless you want to suffer a similar fate.